Placing an order on Longchamp.com

Here is a step-by-step guide to help you complete your order on Longchamp.com.

1 - Find your item whilst browsing through the categories. Already have an item in mind? Search for it using the search bar at the top of the website.
2 - Once you've chosen your item, add it to your cart and enter your desired quantity. All orders are limited to a maximum total amount of RM$ 50,000 incl. tax if applicable (excluding any shipping costs or customs duties) per customer, and cannot contain more than:
- three (3) identical items (item, identical material and colour); and/or
- ten (10) items in total.

What's more, one customer can only purchase twenty (20) items over a period of twelve (12) consecutive months, regardless of what those items are.                                 
3 - If you'd like, you can add gift wrapping and a card with a personalised message
4 - Create an account if desired – this will allow you to track the progress of your order
5 - Enter your shipping and billing address
6 - Enter your bank details in our secure area and accept our General Conditions of Sale.
Once you've completed your order, a thank you page will appear displaying your order number, confirming that your order has been successfully placed.                                                    

Once your order has gone through, you'll receive a printable order confirmation email in lieu of a purchase order containing:
- our general conditions of sale;
- the contact details of our Online Sales Service;
- information about the right of withdrawal;
- the withdrawal form (appended to the General Conditions of Sale);
- the Returns/Exchanges Policy.                        

You'll also receive a shipping confirmation email once your order has been dispatched.
You can access the invoice via your customer account once your order has been dispatched.

All orders are limited to and cannot contain more than:

 

- Three (3) identical items (item, identical material, and color);

- and/or Ten (10) items total within thirty (30) consecutive days;

- and/or Five (5) personalized items within thirty (30) consecutive days.

Our Customer Service team are happy to help! We invite you to contact us via this contact form or by e-mail customerservice@longchamp.com.my

If you're struggling to access the pages on our website, your browser may have remembered some information that is out of date.

 

We recommend clearing your cache using Ctrl + Shift + Delete for Google Chrome, Internet Explorer and Firefox.

 

If your problems persist, we invite you to contact our Customer Service team by completing this contact form.

You can find all of our General Conditions of Sale here.