24 Jul 2026
These terms and conditions apply if you change your mind about a Longchamp item and are subject to your rights under the Australian Consumer Law, including the consumer guarantees.
Can I return or exchange my item(s)?
Longchamp items purchased in Longchamp Boutiques operated by LONGCHAMP simplified joint-stock company or its affiliates can be returned or exchanged, subject to the following terms and conditions and your rights under the Australian Consumer Law. Please note that the terms of this policy do not apply to defective items or to items purchased online. In the latter case, please refer to our online’s terms and condition of sale.
Any item(s)’ return or exchange is subject to the provision of the original invoice / receipt of purchase.
Please note that, unless there is a defect and subject to your rights under the Australian Consumer Law, no return or exchange is allowed for:
- item(s) purchased in outlet stores, multi-brand retailers’ point of sale, airports, duty-free stores and any independent Longchamp resellers (for these item(s), please refer to your seller’s return and exchange policy).
- personalized item(s) (e.g. My Pliage) or personal products such as but not limited to swimwear, underwear, socks, perfume, sunglasses etc. for hygiene reason given their unique and personal nature and usage;
- item(s) used, worn, washed, damaged or altered (LONGCHAMP COMPANY LIMITED reserves the right to assess the current state of the item(s) which shall be final);
- item(s) which are not (i) complete with all items sold or provided with the item including any manuals, accessories, dust bags and certifications and / or (ii) in their original condition, with their original packaging;
- Gift Vouchers purchased in Longchamp Boutiques operated by LONGCHAMP simplified joint-stock company or its affiliates.
Please note that item(s) purchased using Gift Vouchers can only be (i) exchanged or (ii) returned in exchange of a Store Credit (no refund allowed) under the conditions set out below.
How long do I have to return / exchange my item(s)?
Subject to your rights under the Australian Consumer Law and the exclusions noted above, if you change your mind you can return or exchange your Longchamp item(s) within thirty (30) days from the date of purchase (as specified on your invoice / receipt)
Where can I return / exchange my item(s)?
- Exchange
You can exchange your item(s) at any of the Longchamp Boutiques operated by LONGCHAMP simplified joint-stock company or its affiliates : Please refer to Longchamp’s “boutiques” list in our store locator webpage
- Return
You can return your item(s) to any of the Longchamp Boutiques operated by LONGCHAMP simplified joint-stock company or its local affiliates located within the same country / market of your initial purchase : Please refer to Longchamp’s “boutiques” list in our store locator webpage.
Under what conditions the return or exchange will take place?
- Exchange
The exchange value of your item(s) is(are) based on its (their) purchasing price as indicated on your sale receipt.
o If the item(s) that you wish to receive in exchange is of a higher value: you must pay the difference between this / theses item(s) and the exchange value of your item(s);
o If the item(s) that you wish to receive in exchange is of a lower value:
§ If the difference is higher than [AUD][165], store credit will be issued;
§ If the difference is lower than [AUD][165], it will be refunded under the same conditions as those described below, i.e. refund will be done using the same the payment method used for the initial transaction and within fourteen (14) days.
- Return
Any return of item(s)(except those bought using Gift Voucher) gives rise, at the customer's discretion, to a refund or to the issue of a store credit.
In case of refund, we undertake to fully refund you the value paid for the returned item(s) as soon as possible and no later than fourteen (14) days following your return.
The refund will be done using the same the payment method used for the initial transaction.
In case a store credit is issued, please refer to the next section “Under what conditions can I use my Store Credit?”
Under what conditions can I use my Store Credit?
Store credit is valid for 12 months from the date it is issued and on presentation of the original receipt. Any unused store credit will be forfeited after 12 months. The validity of store credit date cannot be extended.
Store credit can be used to buy new or discounted item(s).
Store credit can only be used in Longchamp Boutiques operated by LONGCHAMP COMPANY LIMITED which are located in the same country as the one that issued the store credit.
Store credit cannot be exchanged, redeemed for cash or transferred to another person.
If the value of your purchase is less than the value of the store credit, then the remaining amount of the store credit will be kept with the same validity date as original receipt.
Purchase amounts that exceed the value of the store credit will require an additional payment for the balance due.